General terms:

Please note that these general terms are applicable to all refund eligible services. Additionally, specific products or services may have their own set of special terms outlined below.

Only one refund can be granted per service.

To request a refund, the service(s) must be canceled.

Services suspended or terminated due to violation of our rules are not refundable.

All refunds are processed in U.S. dollars. The customer is solely responsible for any exchange rate fluctuations between payment and refund.

Refunds are typically credited to your account balance on Chainkloud.

Any processing fee(s) will be deducted from a refund.

Terms outlining the scenarios when users can request a refund:

Incorrect Charges: If you believe that you have been billed incorrectly or unfairly, you may request a refund. This may include instances where you have been charged more than the advertised price or billed for services you did not purchase.

Service Unavailability: If the service you paid for is unavailable or inaccessible for an extended period of time, beyond what’s stipulated in our Service description, you may be eligible to request a refund.

Non-delivery of Service: If the service you purchased is not delivered within the 15 days timeline, you can request a refund.

Substandard Service: If the delivered service does not match the quality or description as promised at the time of purchase, a refund can be requested.

Accidental Purchase: If you’ve accidentally purchased a service and report the incident promptly (usually within 24-48 hours), a refund may be possible.

Please note that all refund requests are subject to review and approval. It’s important to provide detailed reasons and any supporting evidence when requesting a refund. Also, note that certain services may be exempt from refunds as per the terms and conditions specified during the purchase.

Additionally, this policy is not applicable to services suspended or terminated due to violations of our terms and conditions.

Applicable services for refunds:

EVM Compatible Blockchain Server

Decentralized exchange server

Wallet blockchain-based server

Block storage

Refund Requests

To request a refund, you should submit a helpdesk ticket, acknowledging that you have read and understood our Refund Policy. You should specify the reason for your refund request, and provide transaction identifying information. Once your request is submitted, we may need additional information from you. It is crucial to provide a timely response to our requests. Failure to provide the necessary information may result in your request being closed.

For any questions or concerns about our Refund Policy, feel free to contact us at

Please note that this is a simplified summary of our refund policy. Always refer to the full Refund Policy for complete information.